Frequently Asked Questions
Everything you need to know about shopping at POC Warszawa
What shipping methods do you offer and what is the delivery time?
We offer standard courier services and parcel locker deliveries. Typically, orders within Poland are delivered within 1-2 business days, while international shipping within the EU takes 3-5 business days.
Can I return a product if it doesn't fit?
Yes, you have 14 days from the date of receipt to return any unused items in their original packaging. Please ensure all tags are attached to receive a full refund.
Are the products sold at POC Warszawa authentic?
Absolutely. As an authorized retailer, we guarantee that all products, including helmets, goggles, and apparel, are 100% authentic and sourced directly from the official manufacturer.
How do I choose the correct size for a helmet or body armor?
Each product page includes a detailed size guide. We recommend measuring your head circumference or body dimensions as instructed and comparing them to our size chart for the best fit.
What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards (Visa, Mastercard), BLIK, PayU, and traditional bank transfers.
Do you provide a warranty on sports equipment?
Yes, all our products come with a standard 2-year manufacturer's warranty covering defects in materials and workmanship. This does not cover damage resulting from crashes or improper use.